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Customer Service

  1. We promise to provide outstanding customer service. If you ever have a question, comment or concern about our products, website or service, please contact us toll-free -1-877-24-Coffe 
  2. We are available Monday through Friday, 9am – 5pm EST.
  3. Emails will be responded to within 24 hours or the following workday, our email address is

Privacy Policy

  1. Your privacy is important to us. We will not sell, rent, lease, share or offer your information in any way with any other company. Your information is secure with us. To provide the best customer service possible, from time-to-time we do send information to our customers by first-class mail and/or email regarding sales, new items and information. If you do not wish to receive this timely information, you may send an e-mail to with 'unsubscribe' as the subject line.


  1. All orders placed Monday through Thursday will ship within 48 hours. Orders placed Friday, Saturday or Sunday will be shipped on the following Monday.
  2. Expedited shipping options are available. You can select these additional shipping options during the checkout process on our secured online shopping cart - or contact us at any time.

Return Policy

  1. Pierce Brothers Coffee stands behind the quality of our products. If you are not satisfied with the product, simply contact us for a return (shipping charges do not apply). If you need to return a product for any reason, we ask that you provide a copy of the purchase receipt in the return package. We can only accept unopened new merchandise within 10 days of receiving the product. A nominal $5.00 restocking fee will apply.


Verified and Secured Website

You can shop at with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing. is registered with the Authorize.Net Verified Merchant Seal program. To verify our site, simply click on the site verification logo. We have placed these verification logos and links on the bottom of our website.